AEB’s new Customs Heroes drastically simplifies customs clearance and international growth

24. Jun 2019

PRESS RELEASE

Customs heroes

  • Launch of world’s first digital customs broker network
  • Digital link to brokers for accelerated customs clearance and greater visibility
  • Broker fees decrease by up to 50 percent below usual rates

AEB, a provider of global trade and logistics software, is proud to introduce a global innovation: Customs Heroes, a first-of-its-kind digital customs broker network. It was launched at the international trade show “transport logistic”, which took place in Munich from June 4 to 7, 2019. This new network brings together the global services of prestigious brokers such as Channel Ports, Rusak, Perinter, Portmade, and Nord Quest on a single platform. More information is available at www.customsheroes.com.

Customs Heroes digitizes the interactions between customs brokers and businesses in the manufacturing, commercial, and transport sectors. Until now, these specialized processes have beenlargely fragmented.

“This new platform yields a range of benefits for shippers, freight forwarders and brokers alike. It accelerates customs clearance while eliminating the need for manual data entry. This in turn cuts costs and slashes the fees that customs brokers charge for their services by up to 50 percent below the usual rates,” says Mark Brannan, Director of International Business Development at AEB and the driving force behind Customs Heroes.

End-to-end digitization of customs clearance

Until now, shippers or forwarders who work with customs brokers have had to perform many tasks manually. “A full 63% of companies surveyed in AEB’s Global Trade Management Study 2018 reported still using email or phone to communicate with their customs brokers,” emphasizes Steffen Frey, a member of the AEB Board of Directors. This means that the brokers must then manually input the data communicated to them into their own IT systems. This is expensive and prone to errors. 

Customs Heroes replaces this with a process that is digital from start to finish. Users transmit the data needed for customs processing through a special interface to the Customs Heroes platform. The platform then automatically passes the data in the proper format to the system of the appropriate customs broker. After the customs declaration has been filed, the release documents and customs and tax assessments are sent back to the customer. Customers can also check the status of their declarations online at any time.

Network to expand to 30 countries by 2020

Another benefit: Businesses that use Customs Heroes contract with just one single partner to manage customs clearance in many countries through various brokers. “Until now, businesses had to look for the right customs service provider in each country and then negotiate, sign a contract, and work out a process with each one. Now, all they need is a single interface to the platform. We take care of the rest,” says Mark Brannan, summarizing the advantage in a nutshell. 

Customs Heroes is already available in 18 countries: Belgium, Canada, China, Czechia, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom, and the United States. And there are ambitious plans to roll out the platform to another 30 countries by the end of 2020. 

Brannan and his team are vigilant about the brokers they select from around the world, applying strict quality standards covering everything from IT skills, financial stability, the ability to communicate in multiple languages – especially English – and a solid reputation on the market and among customs authorities. “We’re talking about trusted brokers,” Brannan adds.

Forwarders can use Customs Heroes to expand to new countries

Customs Heroes offers a special benefit to forwarders. They can offer customs services around the world without the expense or bother of establishing offices or building partner networks of customs specialists in the various countries.

Press Contacts

For further information, photos, or interview requests, please contact us:

Jennifer Braun, Head of Marketing, Customs Heroes 
tel. +49 711 72842 3837, email: info@customsheroes.com

About AEB

AEB software supports the global trade and logistics processes of businesses in the industrial, commercial, and service sectors. More than 5,500 customers from over 80 countries use AEB solutions for shipping, transport and warehouse management, customs clearance, import and export management, sanctions list screening, and export controls. AEB’s portfolio extends from ready-to-go software products from the cloud to a tailored but highly adaptive logistics platform. 

With the automation of customs declarations, embargo checks, shipping and billing processes and the IT integration of partners in the supply chain, AEB brings greater transparency, efficiency, cost reductions, and legal protection to supply chain management as a whole. AEB solutions also make companies more flexible and increase their capabilities to react. 

AEB has more than 500 employees worldwide. The software company has its head office and on-site data centers in Germany and international offices in the United Kingdom, Singapore, Switzerland, Sweden, the Netherlands, Czechia and France.