Customs Heroes services – FAQ

General information

• Who do you clear customs for?

Customs clearance

• What services does Customs Heroes offer, and how do I benefit?
• Who can I contact if I have any questions or problems?
• For which countries does Customs Heroes offer customs clearance services?
• What if I need to clear customs in a country that Customs Heroes does not currently serve?
• What steps need to be completed before service can start?
• Do I need authorizations, registrations, deferment accounts, etc. to utilize the services of Customs Heroes?
• Which information and documents should I provide, and in which format?
• Who is in touch with the local customs offices?
• Who is my contract with? Who will bill me?

Customs clearance

• What services does Customs Heroes offer, and how do I benefit?
• Who can I contact if I have any questions or problems?
• For which countries does Customs Heroes offer customs clearance services?
• What if I need to clear customs in a country that Customs Heroes does not currently serve?
• What steps need to be completed before service can start?
• Do I need authorizations, registrations, deferment accounts, etc. to utilize the services of Customs Heroes?
• Which information and documents should I provide, and in which format?
• Who is in touch with the local customs offices?
• Who is my contract with? Who will bill me?

Product classification

• What product classification services does Customs Heroes handle, and how do I benefit?
• For which countries does Customs Heroes offer product classification services? What if I need to classify products for a country that Customs Heroes does not currently serve?
• What data does Customs Heroes need and in what format to determine commodity codes for me?
• How does Customs Heroes work, and where do you get your data?
• How does Customs Heroes determine that its commodity codes are correct?

Our services are aimed at businesses that handle regular customs declarations. Please understand that we do not handle private customs declarations.

Customs Heroes offers a portfolio of services that include product classification and end-to-end customs clearance (imports, exports, transit) through our exclusive global partner network. Our service is aimed exclusively at companies. Please understand that we do not handle private customs declarations or individual customs declarations.

We serve as the central point of contact and coordinator for all customs clearance processes. This means that you simply order services from us and we take care of all the organizational details needed to get your goods safely and quickly across the border. You don’t need to spend any more time on all the burdensome emails and phone calls, so you have more time to focus on your other tasks.

Us. emoji We look forward to hearing from you with any concerns you may have. Visit our team page for information on how to reach our Heroes.

We currently have at least one network partner for the following countries.

Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, UK.
North America: Canada and US.
Asia: China and Turkey.

And by the way: You can find a complete list of our partners on our partner page.

We are constantly expanding our partner network. If you need to clear customs in a country we don’t yet serve, we’ll look for a qualified broker. Just reach out.

We’ll begin by talking about the services you need (export from Germany and France, import to UK, etc.) and your options for providing us with the necessary data (email, CSV file, etc.). Then we’ll send you a proposal.

Once we’ve clarified the details of the process with you and our partner brokers (handled by us to the extent possible) and defined the necessary settings in our systems (also handled by us), everything will be ready to go. Typically, you can start enjoying our services about 6 weeks after you accept our proposal.

Typically, all you need is an EORI number for us to manage your customs clearance for you. If you already have authorizations, deferment accounts, and so forth, we’ll be glad to use them. But in most cases, our partners can also provide such things as part of their services. So no worries.

That depends heavily on the services you order and on factors such as the customs procedures and goods involved. But in general, we need information typically found on any invoice plus details on the goods (weight, etc.). We’ll be happy to work with you to clarify this based on your specific situation.
As for the format: We’ll accommodate you. CSV, XML, or Excel formats are all options for transmitting the data.

That’s handled by our partner brokers based in each country, as they’re the experts on the local regulations.

Customs Heroes is your single point of contact and will bill you for the services, regardless of how many partner brokers are involved.